How to enhance the performance of SaaS services

January 29, 2020

Software-as-a-Service has created a number of opportunities, replacing conventional systems with cloud-based services, enhancing the overall user experience. Across an entire business spectrum, all departments are experiencing the benefits the technology can offer. Teams can work collaborate efficiently and finance teams are capable of utilising large data sets on the cloud and generate insightful information.

There has clearly been a number of benefits from a human perspective but progressions within the enterprise world have meant that IT teams need to capable of managing a different environment than before, a multi-cloud environment.

Multi-Cloud Management

This new infrastructure is utilised to manage a range of workloads and has to be capable of managing with a rise of SaaS systems that support business functions that were previously covered by traditional on-site products. Furthermore, IT departments need to ensure their system has progressed in line with how the new workforce operates.

Workforces have progressed and are more dynamic. Employees expect continuous access to cloud-based systems, from any location. In a recent ESG Enterprise SaaS survey, 42% of enterprises suggested that over half of distributed or international employees have a low-level experience with vital SaaS applications. When these areas deteriorate, the potential for a business to remain competitive can also suffer. It is evident that businesses still need to focus on ensuring they deliver all of the benefits that SaaS has to offer.

There are several areas where SaaS can become a challenge for businesses, all of which can be fixed. However, all require dedicated personnel capable of delivering an approach to how their infrastructure is managed.

Proximity – SaaS applications can operate efficiently in the office space but quite often, users are working in a number of remote locations or traveling for business. With employees working away from the office, more people are experiencing problems will slower performance and poorer productive user experience.


In urban areas, we are often provided with affordable and fast bandwidth for offices. However, bandwidth isn’t as affordable in all locations and in some instances, cloud traffic can slow down dramatically if the bandwidth level does change. In locations where bandwidth is affordable, a movement to SaaS can require significant improvement to avoid any impacts on overall application performance.

Security and Compliance

SaaS tends to be more effective when implemented in every area of business. In some cases, such as with compliance, employees often require businesses to backhaul SaaS traffic via a data system due to their position on security. This creates an additional step of infrastructure, which can result in further delays and reduce overall performance.

Remote Working

Businesses today are increasingly mobile and include a number of mobile workers, accessing systems remotely or while travelling. In most cases, this includes accessing applications out of the hands of IT, which means measuring performance is more of a challenge and will inevitably become even more complicated in the near future. As employees become even more mobile, businesses will need to adapt their infrastructure and continue to manage visibility.

The Solution is Visibility

While there may be a number of challenges businesses may experience, there is a singular area that incorporates all of these issues and can effectively be fixed by applying a single solution.

Visibility on a large scale means IT teams are capable of understanding the user experience from anywhere. If used correctly, a visibility solution will create a simpler technique to enhance the performance of SaaS products and ensure a business remains productive. IT professionals want to ensure a simplistic process they can get from SaaS applications and ensure they have control over how user experience. In today’s generation, a matter of seconds can have a significant impact on levels of success.

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