Implementation Team Lead

• Salary: $170 – 220k (OTE), Equity
• NYC (on-site)

About the Role

Seeking an Implementation Team Lead to scale customer delivery in a hybrid player-coach role. This position combines team leadership with hands-on ownership of complex, ERP-integrated implementations. You will lead strategic projects, mentor a growing team, and help build scalable processes that ensure successful customer outcomes.

Key Responsibilities

• Team Leadership: Manage and mentor a small team of Implementation Managers, providing coaching and development support
• ERP Implementation Ownership: Lead end-to-end onboarding for complex customers, including business process mapping, system configuration, and ERP integrations (e.g., NetSuite, QuickBooks)
• Project Execution: Drive successful go-lives by managing timelines, stakeholders, and technical dependencies
• Process Improvement: Standardize workflows and refine implementation playbooks and tooling
• Accounting Alignment: Translate accounting and revenue recognition requirements into effective system configurations
• Cross-Functional Collaboration: Partner with Product, Engineering, and Operations to improve delivery and identify product gaps
• Delivery Excellence: Track performance metrics, resolve blockers, and ensure high-quality implementations

Qualifications

• 5–7 years of experience in software implementation, including hands-on ERP implementations (required)
• Strong experience integrating with ERP systems such as NetSuite or QuickBooks
• Solid understanding of accounting principles, including revenue recognition (e.g., ASC 606) and order-to-cash workflows
• Experience managing or mentoring a small team while owning projects directly
• Proven ability to lead complex implementations end-to-end
• Strong communication skills across technical and financial stakeholders
• Background in accounting, finance systems, or consulting (CPA or similar experience is a plus)
• Ability to work onsite in New York City

Why Join

This is an opportunity to join a company at a pivotal stage of growth, having quadrupled ARR year-over-year and exceeded Q1 targets at 150% of quota!!

You’ll play a key role in shaping a critical function, working at the intersection of finance, accounting, and modern software systems. With meaningful equity on offer, this is a chance to have real ownership and impact alongside an experienced, high-performing team.